Refund policy


Return & Refund Policy

Last Updated: [1st april 2026]

At FancyCart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [7 days] of delivery.

  • Be unused, unwashed, and in its original condition.

  • Include all original packaging, tags, accessories, and manuals.

  • Have proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [7 days] from the date your order is delivered.

To initiate a return, please contact us at:

Email: [fancycart.support@gmail.com]

Please include:

  • Your Order Number

  • Reason for the return

  • Photos (if the product is damaged or defective)

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within [5–7 business days].

  • The amount will be credited to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear.

4. Exchanges

We offer exchanges for products that are:

  • Damaged

  • Defective

  • Incorrectly delivered

If you wish to exchange an item, please contact us within [3 days] of receiving your order.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [3 days] of delivery.

Please provide:

  • Your Order Number

  • Clear photos or videos of the product

  • Photos of the packaging (if applicable)

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Personal care or hygiene products

  • Items marked as Final Sale

  • Gift cards

  • Digital products

  • Customized or personalized products

  • Products damaged due to misuse or improper handling by the customer

7. Return Shipping Costs

  • If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.

  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges, unless otherwise stated.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item meets our return eligibility criteria.

9. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: [fancycart.support@gmail.com]

Support Hours: [Monday–Friday, 10:00 AM – 6:00 PM IST]

EASY TO UNDERSTAND:

  • Return window: 7 days

  • Damaged item reporting: Within 3 days

  • Refund processing: 5–7 business days

  • Support email: fancycart.support@gmail.com